FAQ – Mail Orders

Ordering

How do I place an order through Budbusters?
It is easy to place an order:
• Go to the shop and find the products that you want
• Click on the products desired and choose the quantity you want, then add these to the
cart
• View Your cart to see your total
• Once all products are in your shopping cart that you want, you are ready for the
Checkout process so click on “Proceed to Checkout.” This takes you to the checkout page through processing and it will be shipped within 1 business day. Once the order is shipped, you will receive a tracking number via email from us.
If you are a new customer
• Take a picture of your ID, along with a selfie of yourself holding the ID, then send it via Email to orders@budbusters911.com Please make sure to upload clear images so we can approve your registration and process your order.
• Once you have completed this, then proceed with placing your order by filling out all of the required fields at the checkout.
• If the order is BELOW $200, select “Flat Rate: $10” option. If the order is ABOVE $200, select “Free Shipping” option. Once all the required fields have been filled out you can click on “Place Order.”
• At the Checkout page, select Interact E-Transfer. Once you click “Place Order” you will receive an order number, as well the instructions on where to send the E-Transfer. Your order will only ship once the E-transfer has been received by us.
• Once we have the E-Transfer the order will go through processing and it will be shipped within 1 business day. Once the order is shipped, you will receive a tracking number via email from us.
• Once your registration and order are processed you will be notified. You are now registered for all future purchases and will not have to provide ID again.
If you are an existing customer
• Login to your account on the checkout page. When logged in, you can confirm the shipping information including the address, name, email, order notes, and contact number from your account (they will auto-fill from your account).
• If the order is BELOW $200, select “Flat Rate:$10” option. If the order is ABOVE $200, select “Free Shipping” option. Once all the required fields have been filled out you can click on “Place Order.”
• At the Checkout page, select Interact E-Transfer. Once you click “Place Order” you will receive an order number, as well the instructions on where to send the E-Transfer. Your order will only ship once the E-transfer has been received by us.
• Once we have the E-Transfer the order will go through processing and it will be shipped within 1 business day. Once the order is shipped, you will receive a tracking number via email from us.
Is my package shipped safely to me?
Yes. We ensure that the package is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We ship using Xpresspost mailers or nondescriptive boxes, which are secure and discreet.
Can I order outside of Canada
No. We only ship within Canada. All deliveries must be to a valid Canadian address. If we can confirm that an order has not been delivered, a new package will be sent express delivery. We assume no responsibility, however, for lost orders due to an incorrect or expired shipping address. Please allow extra time for deliveries to Nunavut, Yukon, and the Northwest Territories.
Can I speak with customer service?
You can reach us by either calling 1-902-456-1920 or emailing budbusters911@gmail.com, during business hours of 2pm-10pm AST
When does my order get shipped?
All orders will ship out with in one business day of receiving the E-transfer
Can I add, edit or cancel my order?
If you want to edit or add to your order, you need to create a new order with us. You can cancel your old order from your account, just simply find the invoice # and click “cancel this order”.
PLEASE NOTE: Once shipped, we are unable to make any adjustments to your items or your shipping address.
What is your return policy?
All products are final sale, there are no returns or exchanges. Prices and availability are subject to change without notice. The information on this site is accurate to the best of our knowledge but may contain inaccuracies. None of the information provided here should be considered medical advice and we make no warranties about the medicinal efficacy of the products available here.

Payments And Fees

What types of payment do you accept?
We only accept Interac E-transfers, as this is a safe payment method.
If you bank with Canadian credit unions or regular banks, then these are easy to do online with your institution. We provide you with instructions for an Interact E-Transfer with your invoice.
We only ship orders once the Interact E-Transfer has been received and the order processed by us.
Shipping Fees
Shipping fees are $10 for orders under $200. For orders over $200, shipping is free. Orders are shipped by Xpresspost and a tracking number will be emailed after your order ships. You will receive your order in 1-3 business days. Please allow a couple extra business days if your order falls near a statutory holiday, or if you live in a remote area. Your order is guaranteed , except for residents of Nunavut, Northern Quebec, or if you provide an inaccurate/incomplete address.
What happens if I do not submit payment
Once you have placed your order, the next step in the process will be to submit an Interact E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled
My package has travelled to another city when I check the tracking, why is this happening?
If you are using Canada Post to track the package, this is likely human error. This can occur because the postal worker may handle the postal code incorrectly. If they are off by one letter or digit, then the package will go to another city. This results in a rerouting delay of 1-2 days before the package is sent to the right destination
Canada Post has not updated my package in several days?
. Most people get their package on time or a day later. In many cases, the tracking is not updated due to missing a scan which is a common occurrence. If you do not receive it 2 days after the expected delivery date, contact us and we will do a trace with the post office.

Shipping/Handling/Tracking

How do I change my shipping address?
If you need to change your shipping address you can do so in your account profile. Feel free to reach out to our customer service team if you require assistance
Where can I find my tracking number?
Your tracking number is emailed to you when your package ships.
How long do orders normally take to ship?
Once processed, orders can take 2-7 business days for delivery.
Additional delays can occur due to:
• Holiday Seasons
• Postal Service Delays
• Extreme Weather Conditions
• Acts of Nature
• *Rural areas may need to allow an additional 1-3 business days for delivery.
What if I have a community Mailbox?
We recommend that you request a “Require a signature upon delivery (optional)” during checkout of your order, to prevent theft and to not have your order sit outside in hot months or cold months.
What happens if I do not receive my order?
. If you do not get your package after two days past the expected delivery date, contact us. We can do a trace with Canada Post. If it is stuck in transit status, it must be over 30 days before it can be deemed loss.
*If there is a trace done, Canada Post will do an investigation which may take 5 business days to finish. If they can find the package, they ship it to you, and you will receive it a few days later. We do not offer refunds if the package arrives late due to postal issues. Order at your own risk, we are not responsible for any lost or stolen packages if your order is marked as delivered when tracking. Please make sure you provide us with the correct shipping address. We do not return packages that have an incorrect shipping address. Please let us know if you receive your package at a community mailbox (we will send it with a signature required to prevent theft). We only ship out packages with “signature required” when requested, or if the package is over $300.
The tracking tells my that my package has been “Successfully Delivered”, but I have not received it?
There are two possible scenarios here:
• The postal worker delivered the package to a wrong mailbox
• The postal worker scanned the package as “successfully delivered,” but it is delivered the next business day.

Canada Post says:
An investigation can be done by contacting the addressee to confirm that the delivery took place or to better understand how they receive their mail. The front desk can be checked, mail room, or security room at the address to see if the package was accepted by someone else on the behalf of the addressee.

Areas that can be checked:
• Community mailbox
• Around the location to see if the package was left in another location. The mailbox should also be checked.
• In some instances, a delivery scan is entered into our system before the item is delivered. If you believe that the addressee has received the package before we contact you, reply to this email and indicate that the item has been received.

My package was sent with a “Signature Required”. Why do I need this?
Any order over $300 dollars is sent with a ‘Signature Required.” If you do not want this option, leave a note with your order indicating “No Signature required, Please.”
Why doesn’t the tracking number you gave me work?
We email the tracking number before scanning the package at the post office. It will not show up as trackable on the Canada Post site until the package is scanned by the post office. The correct tracking should show up by the end of the business day. (Please wait up to 24 hours for your tracking number to show a location before contacting us.)
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